Terms of service
Refund Policy
Thank you for shopping with us. If you are not entirely satisfied with your purchase due to a fault, we're here to help.
1. Returns and Refunds for Faulty Products
We only accept returns for products that are faulty or damaged. You have 30 days from the day you received the Products to request a replacement. Please contact us at info@hitsnus.com and provide details of the issue along with images and we will be happy to assist.
2. Perishable Goods
Given the nature of our products as perishable goods, they are not eligible for returns or refunds unless they are faulty or damaged upon delivery.
3. Conditions for Returns and Refunds
To be eligible for a return:
- Your item must be in the same condition that you received it, unused, and in its original packaging.
- Please also supply your order details so we can quickly trace your order and resolve as soon as possible.
To be eligible for a refund:
Once we have inspected the product and it is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
5. Process for Replacements
To start a return, please contact us at info@hitsnus.co.uk. If your return is accepted, we will arrange for replacement products to be issued as soon as possible.
7. Contact Us
If you have any questions on how to return your item/s to us, contact us at info@hitsnus.co.uk